Privacy Policy

1. General information

RCL Int. d.o.o. respects your privacy and processes personal data carefully, responsibly and in accordance with applicable data protection laws.

This Privacy Policy explains which personal data we collect when you visit and use the Pulse product website, available at www.pulsesolutions.io, why we process such data, how long we retain it and what rights you have in relation to the processing of your personal data.

This Privacy Policy applies to the Pulse website, its contact forms and other functionalities available through the website.

2. Data controller

For any questions regarding the processing of personal data, you may contact us at info@rcl-group.com.

3. Personal data we process

Depending on how you use the website, we may process the following categories of personal data:

• first and last name;
• company or organisation name;
• job title or position;
• email address;
• telephone number;
• country or region;
• the content of your question, message or enquiry;
• information you voluntarily provide during communication with us;
• technical information relating to the use of the website;
• IP address;
• device type, operating system and browser type;
• date and time of access;
• pages visited;
• information about your cookie settings and preferences.

Please do not submit sensitive personal data through the contact forms unless this is necessary and has been agreed with us in advance.

4. Purposes and legal bases for processing

4.1 Responding to questions and enquiries

We use the information you provide through a contact form, email, telephone or another communication channel to:

• respond to your question;
• process your enquiry;
• present the Pulse product;
• prepare a quotation;
• arrange a demonstration or meeting;
• take steps at your request prior to entering into a contract;
• conduct further business communication.

The legal basis is taking steps at your request prior to entering into a contract or the legitimate interest of RCL Int. d.o.o. in conducting business communication and responding to enquiries.

4.2 Performance of a contractual relationship

If you enter into a contract with us or act as a contact person for a customer or business partner, we may process your personal data to:

• prepare and perform a contract;
• implement and provide access to the Pulse product;
• manage user access;
• provide support and maintenance;
• communicate in relation to the provision of services;
• issue invoices;
• comply with accounting, tax and other legal obligations;
• establish, exercise or defend legal claims.

The legal basis is the performance of a contract, compliance with legal obligations and our legitimate interest in managing business relationships effectively.

4.3 Newsletters and marketing communications

If you subscribe to newsletters, product presentations, invitations or other marketing communications, we process your contact information on the basis of your consent. You may withdraw your consent at any time by clicking the unsubscribe link in an email or by contacting us at info@rcl-group.com. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Where permitted by law, we may send existing customers information about similar products and services on the basis of our legitimate interest. You may object to such use of your contact details at any time.

4.4 Website operation and security

We may process technical data to ensure the proper operation of the website, maintain information and network security, prevent abuse and unauthorised access, detect and resolve technical issues, maintain system and security logs and demonstrate or record cookie preferences. The legal basis is our legitimate interest in ensuring the safe, stable and reliable operation of the website.

4.5 Analytics and website improvement

Where the website uses analytics tools or other optional tracking technologies, information about website use is processed only on the basis of your prior consent. You may change your preferences at any time through the cookie settings.

5. Requirement to provide personal data

Providing personal data is generally voluntary. Without certain information, such as your email address and the content of your enquiry, we may not be able to respond, prepare a quotation or provide the requested service. Mandatory fields are appropriately marked on the relevant online forms.

6. Sources of personal data

We generally obtain personal data directly from you. We may also obtain personal data from your employer or the organisation you represent, another contact person involved in a business relationship, publicly available business registers and sources, business partners or event organisers where an appropriate legal basis exists.

7. Recipients and processors

Personal data may be accessed by employees and contractors of RCL Int. d.o.o. who require the data to perform their duties.

Personal data may also be processed, to the extent necessary, by website hosting and maintenance providers, information and communication technology providers, email service providers, customer relationship management system providers, analytics and marketing providers, security and backup providers, and accounting, legal or other professional advisers.

Our processors may process personal data only in accordance with our instructions, for agreed purposes and subject to appropriate safeguards. We may also disclose personal data to competent public authorities, courts or other parties where required by law or necessary to protect our rights and legitimate interests.

8. International data transfers

We aim to process personal data within the European Economic Area. Certain providers may process personal data outside the European Economic Area. In such cases, we ensure that an appropriate legal basis and suitable safeguards are in place, including an adequacy decision adopted by the European Commission, the European Commission’s Standard Contractual Clauses or another legally permitted mechanism. Further information may be requested at info@rcl-group.com.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or for as long as required by applicable law. As a general rule, the following retention periods apply:

• general questions and enquiries: up to two years after the last substantive communication;
• quotations and pre-contractual communication: generally up to five years after the process has ended;
• customer and business contact information: for the duration of the business relationship and thereafter for applicable statutory limitation periods;
• contracts, invoices and accounting records: in accordance with tax, accounting and other applicable laws;
• direct marketing information: until consent is withdrawn, the recipient unsubscribes or objects;
• records of consent and withdrawal: for as long as necessary to demonstrate compliance;
• technical and security logs: generally for no longer than 12 months, unless there is a justified reason for longer retention.

After the applicable retention period expires, the data is deleted, anonymised or otherwise permanently made inaccessible.

10. Cookies

The Pulse website may use cookies and similar technologies. Strictly necessary cookies are required for the basic operation, security and correct display of the website. Consent is generally not required for these cookies. Analytics, functional, advertising and other optional cookies are used only on the basis of your prior consent.

When you first visit the website, you may be given the option to accept all optional cookies, reject all optional cookies or select individual categories. You may change your decision at any time by using the “Cookie Settings” link. A detailed list of cookies, their purpose, provider and duration should be available in the website’s cookie settings or cookie notice.

11. Automated decision-making

We generally do not use personal data collected through the website for automated decision-making that produces legal or similarly significant effects concerning an individual. If such processing is introduced, affected individuals will be informed in advance in accordance with applicable law.

12. Your rights

Subject to applicable law, you may have the following rights:

• the right of access to your personal data;
• the right to rectification of inaccurate or incomplete personal data;
• the right to erasure;
• the right to restriction of processing;
• the right to data portability;
• the right to object to processing based on legitimate interests;
• the right to withdraw consent;
• the right to lodge a complaint with a supervisory authority.

You may submit your request to RCL Int. d.o.o., Ulica Alme Sodnik 2, 1000 Ljubljana, Slovenia, or by email to info@rcl-group.com. Before processing your request, we may request additional information necessary to verify your identity. We will respond without undue delay and generally within one month of receiving a complete request. This period may be extended where permitted by law.

13. Right to lodge a complaint

If you believe that your personal data is being processed unlawfully, you may lodge a complaint with the Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana, Slovenia. Before lodging a complaint, you are invited to contact us so that we may first address your concern.

14. Data security

We use appropriate technical and organisational measures designed to prevent unauthorised access, unlawful use, accidental loss, alteration, disclosure, damage to or destruction of personal data. Access is restricted to authorised persons who require the data to perform their duties. Despite the measures implemented, complete security of electronic transmission and storage cannot be guaranteed.

15. Third-party websites

The website may contain links to websites operated by third parties. We are not responsible for the content, operation, security or privacy practices of third-party websites. Before using an external website, we recommend reviewing its privacy policy and terms of use.

16. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time due to changes in law, technology, website functionality or our data processing practices. The current version will always be available on the website. The date of the latest update is shown at the beginning of this document.